Ensure that all switchboard and reception functions are undertaken in a professional, competent and safe manner.
Comply with the Company's policies and procedures to ensure efficient and effective service delivery.
Support the Switchboard Supervisor to ensure full service is in compliance with the ISO 9002 procedures and meets performance standards.
Undertake duties as identified by the Switchboard Supervisor and management.
Performance targets to be achieved to agreed standards.
Carry out duties including logging calls, fire alarms and cardiac arrest incidents. log and respond to alarms raised on alarm panels/VDU's etc, logging and issuing portering requests, issuing keys.
Carry out duties on the out of hours helpdesk
Assist in maintaining appropriate records in line with service delivery.
Ensure safe working practices are always maintained.
Ensure all ward switchboard and reception equipment is in a clean and hygienic condition.
Advise the Switchboard Supervisor of any issues associated with the switchboard and reception services.
Cooperation with police, fire and other emergency services as appropriate.
Report any potential Health and Safety issues or improvements.
Report any defects/issues of equipment.
Assist with Out of Hours patient meals
The Ideal Candidate will have:
Good standard of education
Experience of high volume switchboard/reception duties
Professional approach Computer literate
Ability to use own initiative when required. Good interpersonal and communication skills
Ability to follow instructions safely and effectively
Ability to react to emergency situations
Organisational skills, prioritise calls
Ability to stay composed and maintain professionalism whilst under pressure
Adaptable and flexible approach Reliable, responsive with the ability to meet client, user and staff expectations Ability to work well as part of a team
Ability to mainain corporate image
Ability to work shifts to meet the needs of the department
Flexibility to work additional hours often without prior notice and when required
Please Note- this role is contracted at a minimum of 16 hours per week and will cover shifts 24/7 therefore flexibility is required
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