Customer Service Administrator

Location: Houghton-le-Spring
Duration: Temporary to Permanent
Salary: Up to £17,000 per annum
Hours: Full Time

Our client is looking to recruit and experienced Customer Service Advisor to join their Home Service Team in Houghton Le Spring

You will have administrative experience and be methodical and thorough with excellent organisational skills. You will have a flexible approach to working hours

General Duties:

Processing applications

Understanding company benefits

processing leads

inbound and outbound telephone calls

booking technical surveys

You will use a dedicated work management system to qualify successful applicants and manage the customers’ expectations throughout the installation process, working very closely with your colleagues you will also be responsible for:

Providing high quality data analysis

Meet Audit KPI'S

Adhere to company KPI's

Answer queries/issues in a timely and professional manner

Ensuring all applications are completed correctly

Liaising the tenant and landlord

Providing support to vulnerable customers

Working hours are Monday to Friday 9.00 - 5.30pm (40 hours per week)

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Sophie Parks

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